Anger at Altrincham Car Park Targeting Legitimate Users With Parking Tickets – How To Win An Appeal!

goose green car park

There is growing anger among users of Goose Green Multi Storey in Altrincham after a spate of PCNs have been sent out by Smart parking. Smart operate the car park on behalf of the landlord. Many of the recipients had parked quite legitimately with receipts from the ticket machine, yet the tone of the notice is harrowing and in one instance reported to us  by Jane Worrell after her son was sent 5 PCNs in a row:

“My son is only 19 and it is causing him a lot of stress. Luckily he is organised and has all his parking tickets to hand”

Jane’s son received 5 tickets! Each one with a demand of £100 which would reduce to £60 if paid within 14 days. That was a total bill of between £300 and £500! Jane’s son had purchased a ticket for each and every one of his visits.

We wrote to Smart earlier this week for a statement but so far they have refused to comment. We will publish a reply if we get one.

The car park services Total Fitness on the upper floor and many gym members are up in arms. One member who did not wish to be named said:

“It’s outrageous, I received 2 parking tickets from them and just thought ‘Oh well I must have forgotten to get a ticket. A couple of days later I was rummaging in my sports bag and there they were, large as life! I’m furious that Smart Parking have tried to extort money from me in this way and will be writing to them.”

PCN from Smart Parking Altrincham H&A Life

The ‘PCNs’ like the one on the right are issued by Smart, an Australian company operating from Birmingham in the UK. They are supposed to be issued if the company believes that the driver of a vehicle using its car park has either not purchased a ticket or if they have gone over their allotted time with purchasing a further ticket.

What Do I Do If I Get A PCN?

The first thing to understand is that the PCNs issued are not actually Parking Charge Notices in the traditional sense. Those are issued by the local authority such as Trafford council and are generally affixed to the windscreen of your car with a strict period in which to pay.

The paperwork issued by Smart is simply an invoice. As it states in the first paragraph:

“Smart parking Ltd have the right to seek payment of the parking charge for unauthorised parking by the of the vehicle on the land on the relevant date as owner of the land, on the basis of a contractual right to occupy or have possession of the land, or acting as agent of the landowner”

Smart Parking**If you are in possession of a ticket then simply write back to smart enclosing a photocopy or photocopies of your ticket. The case will be dropped immediately. 

What If I Have Lost My Ticket?

If you do not have a ticket then you must be very careful NOT to declare that you were the driver of the vehicle. In the case of Total Fitness, the parking is free for two hours and many believe that because of this they do not need to acquire a ticket. In contract law, each contract requires that the recipient of a product or service provides what is known as  ‘consideration’. If there is a fee then consideration is the purchase of a ticket from the ticket machine (i.e.e giving them money). When parking is free it is the act of acquiring the ticket i.e. ‘doing something’ that acts as consideration.

When no ticket is purchased then Smart go after the owner of the vehicle in order to request payment. They believe they know when a driver entered the car park and for how long because of the ANPR camera at the entrance & exit. They then match the number plate up with the one entered into the machine and, after acquiring the address of the keeper from DVLA, write to the keeper requesting payment.

moneysavingexpertThe key to all of this, of course, is that the keeper of the vehicle isn’t necessarily the driver of the vehicle! Smart have no way of finding out who the driver of the vehicle was and you do not have to tell them.

Details of how to successfully win EVERY TIME are on the Money Expert Website: Parking Tickets, Fines & Parking Forum thread.

Template For Winning The Appeal

The way to get the invoice cancelled is to fill in the online appeal form with:

Re PCN number: 

I dispute your ‘parking charge’, as the keeper of the vehicle. I deny any liability or contractual agreement and I will be making a formal complaint about your predatory conduct to your client landowner and to my MP.

There will be no admissions as to who was driving and no assumptions can be drawn. Since your PCN is a vague template, I require ALL photos taken and an explanation of the allegation and your evidence, i.e.:

– If the allegation concerns a PDT machine, the data supplied in response to this appeal must include the record of payments made – showing partial VRNs – and an explanation of the reason for the PCN, because your Notice does not explain it.

– If the allegation involves an alleged overstay of minutes, your evidence must include the actual grace period agreed by the landowner. If you fail to evidence the actual grace period that applies at this site or suggest that only one period applies, this will be disregarded as an attempt to mislead. In the absence of evidence, it will be reasonably taken to be a minimum of twenty minutes (ten on arrival and ten after parking time) in accordance with the official BPA article by Kelvin Reynolds about ‘observation periods’ on arrival being additional and separate to a ‘grace period’ at the end.

– in all cases, you must include a close up actual photograph of the sign you contend was at the location on the material date.

Formal note:
Should you later pursue this charge by way of litigation, note that service of any legal documents by email is expressly disallowed and you are not entitled to assume that the data in this dispute/appeal remains the current address for service in the future.

Yours faithfully,





goose green car park

What If It Is A Company Car Or Hire Car?

In the case of a company car or hire car, if you get a windscreen ticket you MUST appeal before day 28 (well before day 21 when it’s an IPC firm which only ‘offers’ 21 days to appeal – check the PCN). This is in order to hook the PPC in your direction, before they get a chance to get the keeper’s details from the DVLA.

You should also warn the owner/keeper (Fleet Manager) not to pay if they do get a letter about it because they have no business to get involved in a fake PCN you have already appealed as driver, and you won’t reimburse them if they are daft enough to pay it.

If the hire/lease co gets a postal PCN and names you as the driver/hirer, that is a good thing as it removes them from the loop entirely and then you can follow the above advice as appropriate to your case – but check and see if they have charged an admin fee. Challenge that admin fee with the Fleet Manager, Hire firm or your HR Manager, if your car use t&cs do not support this deduction for a mere invoice (as opposed to a fine/penalty).

Here are some examples of a successful first appeal. These examples relate to a situation where the PPC has (pretty much ALWAYS!) failed to send the required documents to the hirer (you) with the postal Notice, by day 21 after the date they were informed of the hirer’s details:

What If I Already Told Them I Was Driving?

OK, you were doing your public duty and you thought that Smart would be fair and listen to the fact you lost your ticket. Maybe you even went to the gym and got the evidence you were there! Whatever, if you cannot find your ticket and have already admitted to driving then you must jump through a few more hoops to get your ticket cancelled but in 99% of cases, you will win. They will not listen! They do not care whether you lost your ticket – If you don’t have one and lose the first appeal because you told them who was driving your case will be sent to POPL.

Golden Rule:

Do Not Tell Them Who The Driver Was!

You will receive a POPL number and you will need to appeal through them. If you do this correctly you will win!

Follow the guidance on Money Saving Expert search – “SECOND STAGE APPEAL – POPLA OR IAS”

If you diligently follow the instructions on these pages you will not have to pay a penny. Of course we are not advocating breaking the law. We are not suggesting at all that you do not buy a ticket as that is not correct.

BUT if you do receive one of these letters – you do not have to pay.


  1. I had the same problem with a parking notice from the same company, went to the old Trafford, was with my disabled mother didn’t know it was a football day and you only get 90min, when we got the notice I went to see the manager at food warehouse and they didn’t want to know so I wrote to my MP and had a great result thanks to them. Smart parking were a little upset because I would not deal with them who said they would of looked at the compliance. But to me it is nothing but a rip of especially if shops want out custom they should be able to overturn this if you are a genuine customer.

  2. I recommend taking the advice and using the letter as a template for any appeal. I had a PCN cancelled today.
    Dear *********

    Parking Charge Notice Number : *********

    Thank you for your recent communication.

    I have noted the points you raised and would like to confirm that we are cancelling the Parking Charge Notice.

    If I can be of any further assistance please do not hesitate to contact me.

    Yours sincerely,

    Smart Parking Ltd

  3. I have recently appealed a decision re a PCN issued by Smart Parking and upheld by POPLA. i am a Total Fitness member and mislaid the ticket for my ‘free’ 2 hour TF member parking but also (in case I over stayed this period) purchased an additional 1 hour of parking. I submitted the ticket with confirmation form TF that I had been in the club on that date and time. The machines are pathetic and took ages to input my registration number, duplicating the first 2 letters, which I didn’t notice. This is the reason given by POPLA for rejecting my appeal – an error by the machine! I am disgusted with the aggressive attitude of Smart Parking and feel really aggrieved that the initial charge which was £60 has since risen to £160, with the treat of court action if it isn’t paid.

    • Could you let me know what happened please Clare I am in the same position with the threat of court action for a fine now of £160? I am very stressed by the whole situation.

  4. I have just received my second parking charge. Both times I have payed by their phone system not the machine.
    The first time in November I appealed with a copy of my bank statement as proof I paid. They turned it down said I hadn’t put my details in the machine ! I payed by phone !
    I paid the £60 because my father is ill and I don’t want the hassle.
    Today I got another fine! Again I paid using my phone.
    I’m really upset and fuming.
    I have appealed and said I will not pay , I am going to my MP!

  5. I have 2 invoices one which I kept on ignoring as I was advised that they couldn’t lawfully charge me.
    The first has now gone to a debt recovery company who are threatening court action.
    The second they are asking me to provide a utility bill so that they can confirm my identity and send me proof of my identity driving the car.
    I was using the gym on both occasions and was only in the car park for 1.5 hours.
    I simply forgot to get a ticket. Please could someone advise me what to do. I’m very worried about the situation.

  6. Having recently joined Total Fitness I started using the carpark Goose Green and Being a pensioner with memory/dyslexic issues, who was advised to start swimming by the doctor, I mistakenly started typing in my postcode in lieu of my registration number which only have a couple of digits different. On the receipt of my first PCN from SmartParking I realised my error and wrote to them about the other 8 occasions where I had made the same error. They have ignored most of my appeals/letters. I have reluctantly paid now a total of £120 todate but have now started receiving letters from Debt Recovery Plus demanding £170 per incident with a threat of bailiffs and further charges. The worse case could therefore amount to £1,380.00+. If I continue to ignore these demands I’m concerned SmartParking will not stop perusing action against me.

    • Hi Philip,

      I’m a fellow customer who made the mistake of entering my wife’s car registration instead of my own while taking my son to a swimming lesson at Total Fitness. On my way home I realised my error and returned to TF – they told me to take out another ticket in the correct car reg, which I did. However, 10 days later I got a PCN.

      I’m a freelance journalist and planning on writing about the injustice of private parking fines and the ludicrous way that you can’t ever get to speak to anyone for a common sense decision – which in both of our cases would be to cancel the ticket.

      I’m wondering how you got on?


  7. I have had the same, a PCN today. I paid using the Ringo app. I paid for 2 hours but then realised I needed longer. Paid again, but didn’t realise there were 10 minutes in between both tickets.
    As far as I’m aware, legally you’re not required to pay PCN’s from these rip off parking companies. As you are with council PCN’s. Unless of course they take it court, for £60!
    Absolutely ridiculous. I will never park there again.


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