Liz Ryan from Zest Living Homecare tells us how they have been coping during the current pandemic and why their style of offering has been such a success during the lockdown. Working from their offices on Ashley Road in Hale, unlike traditional homecare providers, Zest Living Homecare has a new fresh approach to service.
“We have a different approach to care and like to make our clients feel individuals and not simply patients. Our team doesn’t wear typical clinical uniforms but have opted for a smart waistcoat and trousers. We also have a concierge club to fulfil client’s needs outside of their care, such as booking hairdresser or chiropodist appointments, arranging dry cleaning, and even booking a chauffeur. Nothing is too much trouble.”
“The are some positives to take from this awful situation. The biggest is that the NHS finally recognises professionally organised homecare as part of one system, instead of treating companies like Zest as with an ‘us and them’ mentality. Care workers have been given the respect they have always been due which is a blessing in these troubled times.”
“We show the utmost respect to our team and pay them some of the highest rates in the sector, which helps attract the very best care workers available. As a premium home care provider operating in a relatively affluent area this is key to the high quality of care we provide and our ongoing success.”
“We implement the highest level of care in all areas of our business. The dignity and respect we extend to each and every one of our clients is a direct result of that shown to all of our care workers.”
The company has been working to Government guidelines during the pandemic.
“As the world starts to open up, we continue to keep up the good work. Our team has been fully trained in COVID-19 infection control. We maintain the 2-metre distance rule and continue to provide our care workers with full PPE to minimise the chance of infection spreading.”
“We also provide a free anti-viral fogging service for all our clients. This is a full 100% sanitisation service making homes COVID-19 safe for their peace of mind.”
Treating the elderly with respect, dignity and discretion is high on Zest Living Homecare’s agenda. The company provides a variety of services to help to retain a greater level of independence. The company offers a full range of home care services and can even provide life in carers.
Watch Zest’s customer testimonial video below:
You can contact Zest Living through their website: https://zestlivinghomecare.co.uk/
You can call them on 0161 941 6677
Their address is:
209-211 Ashley Road,